Terms of service

These Terms of Service (the “Terms”) set out the conditions for using SAKIDORI AGENT, a multi-platform chat management and AI analysis service (the “Service”) provided by INFLU, Inc. (the “Company”). Registered users (the “Users”) must use the Service in accordance with these Terms.

The following terms used in these Terms have the meanings set out below.

1. Users must understand and agree to these Terms before using the Service.
2. Users are deemed to have agreed to these Terms upon completing registration for the Service.
3. Users are responsible for ensuring that Members comply with these Terms.

1. A person wishing to use the Service (an “Applicant”) must apply for registration by accurately providing the required information using the method specified by the Company.
2. Registration is carried out through the Company’s authentication system.
3. The Company may decline a registration application in the following cases.
(1) The Applicant does not exist
(2) The Applicant has previously violated these Terms
(3) The application contains false information, errors, or omissions
(4) The Applicant is an antisocial force or has dealings or involvement with antisocial forces, including cooperating with or participating in their maintenance, operation, or management through funding or other means
(5) The Company otherwise considers registration inappropriate
4. The service agreement is formed when the Company approves the registration application.

1. Users must appropriately manage their account information for the Service at their own responsibility.
2. Users are responsible for appropriately managing Organization Members and permissions and preventing unauthorized use.
3. Users may not transfer or lend their account information to third parties under any circumstances.
4. When a login is made using matching account credentials, the Company will treat it as use by the User who registered that account.
5. The Company is not liable for damage arising from a third party’s use of account information, except in cases of the Company’s intentional misconduct or gross negligence.

1. Users must comply with each platform’s terms when connecting the Service to a Connected Platform.
2. Users are responsible for managing API tokens, webhook URLs, and other information required for connection settings.
3. The Company is not liable if the Service becomes unavailable due to changes, suspension, or other events affecting a Connected Platform.
4. Users warrant that they have obtained appropriate authorization and consent for data collected from Connected Platforms.

1. Users must pay service fees in accordance with the fee schedule separately established by the Company as consideration for using the Service.
2. Service fees consist of the following:
• Base fee (monthly subscription)
• AI Credit Pack purchases
• Extension fees (monthly or one-time purchase)
3. Payment must be made by credit card through Stripe.
4. Fees for the current month are billed on the first day of each month.
5. If a User is late in paying fees, the User must pay late-payment damages at an annual rate of 14.6%.
6. Fees already paid are non-refundable unless otherwise provided in these Terms.

1. Credits are required to use AI features, including automatic responses, message analysis, report generation, RAG Analysis, and image generation.
2. Credits are granted monthly according to the subscription plan and can also be purchased as Credit Packs (Light Pack, Regular Pack, Premium Pack, and Volume Pack).
3. Credit consumption is calculated based on the AI model used, the number of tokens processed, and the volume of data.
4. Unused monthly Credits carry over to subsequent months, and new Credits are granted on the first day of each month. Purchased Credits do not expire.
5. AI features are restricted when the Credit balance is insufficient. Message collection and viewing remain available.
6. As a general rule, purchased Credit Packs are non-refundable.

The Service is offered as a single plan at JPY 110,000 per month (tax included), with the following standard usage limits:

Standard usage limits
• Connected official accounts: up to 10
• Managed Members: up to 100
• Connected users: up to 1,000
• Monthly Credits: 2,000
• Channels: up to 1,000
• Groups: up to 20

If you require usage beyond these standard limits, please contact us to discuss individually customized limits and features.

1. The Company may provide additional features (plugins) for the Service as Extensions.
2. Extensions may be offered on a monthly subscription or one-time purchase basis.
3. Monthly paid additional features are added to the User’s existing subscription. Prorated billing does not apply.
4. One-time purchase additional features may be used perpetually after purchase.
5. The terms, fees, and other conditions for each additional feature are stated on its description page. Users must review them before purchase.
6. Users may cancel monthly paid additional features at any time. They remain available for the current month after cancellation.

Users must not engage in the following conduct when using the Service.

1. If the Company determines that any of the following circumstances exist, it may suspend or interrupt all or part of the Service without prior notice to Users.
(1) Maintenance, inspection, or updates to the computer systems used for the Service
(2) Difficulty providing the Service due to force majeure, such as earthquakes, lightning, fire, power outages, or natural disasters
(3) Computer or communication line failures caused by accidents
(4) Suspension of or changes to a Connected Platform’s services
(5) Other circumstances in which the Company considers it difficult to provide the Service
2. The Company is not liable for any disadvantage or damage suffered by Users or third parties due to suspension or interruption of the Service.

1. If a User falls under any of the following circumstances, the Company may delete Collected Data, restrict all or part of the User’s use of the Service, or cancel the User’s registration without prior notice.
(1) Violation of any provision of these Terms
(2) Discovery of false information in registration details
(3) Failure to fulfill payment obligations for fees or other amounts
(4) Failure to respond to communications from the Company for 30 days or more
(5) No use of the Service for six months or more since the last use
(6) Other circumstances in which the Company considers use of the Service inappropriate
2. If any circumstance in the preceding paragraph applies, all of the User’s obligations to the Company automatically become immediately due, and the User must immediately pay all outstanding amounts in full.
3. The Company is not liable for damage suffered by a User as a result of actions taken under this Article.

1. The minimum contract period for the Service is three months. Subscriptions cannot be canceled and Organizations cannot be deleted during this period.
2. After the minimum contract period, Users may withdraw from the Service through the procedure specified by the Company.
3. Users must immediately pay any unpaid service fees outstanding at withdrawal.
4. Collected Data after withdrawal is handled in accordance with the Privacy Policy.
5. Data can be restored for 30 days after withdrawal, after which it is permanently deleted.

1. The Company makes no express or implied warranty that the Service is free from factual or legal defects, including defects relating to safety, reliability, accuracy, completeness, effectiveness, fitness for a particular purpose, or security, as well as errors, bugs, or infringement of rights.
2. The Company does not warrant the accuracy, completeness, or usefulness of AI analysis results.
3. The Company is not liable for damage arising from specification changes, service suspension, or other events affecting Connected Platforms.
4. The Company is not liable for any damage suffered by Users through the Service, except where caused by the Company’s intentional misconduct or gross negligence. However, this exclusion does not apply if the agreement between the Company and a User concerning the Service (including these Terms) is a consumer contract under Japan’s Consumer Contract Act.
5. Even where the exception in the preceding paragraph applies, the Company is not liable for damage arising from special circumstances due to breach of contract or tort caused by its negligence (excluding gross negligence), including circumstances where the Company or User foresaw or could have foreseen the damage. Compensation for damage caused by the Company’s negligent (but not grossly negligent) breach of contract or tort is limited to the service fees received from the User in the month in which the damage occurred.
6. The Company is not responsible for transactions, communications, disputes, or other matters arising between a User and other Users or third parties in connection with the Service.

1. Users must keep confidential any non-public information disclosed by the Company in connection with the Service with a request that it be treated confidentially, unless the Company gives prior written consent.
2. Users must appropriately manage personal and private information contained in Collected Data and exercise the utmost care to prevent its disclosure to third parties.

The Company may change, add to, or discontinue the Service with prior notice to Users, and Users agree to such changes.

1. The Company may change these Terms at any time without notifying Users when it considers it necessary.
2. Revised Terms take effect when posted on the Company’s website.
3. Users who continue to use the Service after a change are deemed to have agreed to the revised Terms.

The Company will appropriately handle personal information obtained through use of the Service in accordance with its Privacy Policy.

1. Notices and communications between Users and the Company must be made by the method specified by the Company.
2. The Company fulfills its notification obligations by sending notices to the contact details reported by the User.
3. If a User has not reported a change to their contact details, a notice under the preceding paragraph is deemed to arrive at the time it would ordinarily have arrived.

Users may not assign their contractual status or rights or obligations under these Terms to a third party, or provide them as security, without the Company’s prior written consent.

1. All copyrights and other Intellectual Property Rights in the Service and all related information belong to the Company or its licensors. Users must not reproduce, transfer, lend, translate, modify, reprint, publicly transmit (including making available for transmission), transmit, distribute, publish, commercially use, or otherwise use such materials without permission.
2. Ownership of data collected by Users through the Service belongs to the Users. However, the Company may use it in a form that does not identify individuals to improve the Service, compile statistical information, and for similar purposes.
3. Users agree that the Company may anonymize and use AI analysis results generated through use of the Service to improve the Service.

1. These Terms are governed by and interpreted under Japanese law.
2. The Osaka District Court has exclusive agreed jurisdiction as the court of first instance for disputes concerning the Service.

If any provision of these Terms, or part of a provision, is held invalid or unenforceable under the Consumer Contract Act or other laws, the remaining provisions and the remaining parts of the affected provision remain fully effective.

Article 7 (Fees and Payment), Article 11 (Prohibited Conduct), Article 13, paragraph 2 (Usage Restrictions and Deregistration), Article 15 (Disclaimer of Warranties and Liability), Article 16 (Confidentiality), Article 19 (Handling of Personal Information), Article 21 (Prohibition on Assignment), Article 22 (Intellectual Property Rights), Article 23 (Governing Law and Jurisdiction), Article 24 (Severability), and this Article remain effective after termination of the service agreement.

Effective date: December 1, 2019
Last revised: June 8, 2026