Privacy Policy
Privacy policy
Effective date and last revision
Effective date: December 1, 2019
Last revised: June 8, 2026
Last revised: June 8, 2026
1. Basic policy
INFLU, Inc. (the “Company”) recognizes the importance of customers’ personal information in providing SAKIDORI AGENT, a multi-platform chat management and AI analysis service (the “Service”). The Company complies with laws concerning personal information protection and endeavors to handle and protect personal information appropriately in accordance with this Privacy Policy (the “Policy”).
2. Definition of personal information
In this Policy, personal information means “personal information” as defined in Article 2, paragraph 1 of Japan’s Act on the Protection of Personal Information. Specifically, it means information about a living individual that can identify a particular individual through a name, email address, telephone number, company name, job title, IP address, or other description included in that information, or information containing an individual identification code.
3. Information collected by the Service
We may collect the following information when providing the Service:
Information you provide directly
• Name, email address, and telephone number
• Company name, department, and job title
• Authentication information (email address, password, etc.)
• Credit card information (securely processed through Stripe)
• Inquiry details
Information collected from connected platforms
• Account information from messaging platforms such as LINE, Discord, Slack, and Chatwork
• Channel information (channel name, ID, and member information)
• Message content (for AI analysis and RAG analysis)
• User profile information (display name, avatar image, etc.)
• Media files (images, video, audio, etc.)
Information collected through use of the Service
• Extension purchase history and usage
• API key information and connection logs for MCP integration
• RAG analysis (conversation analysis) session history and questions
• Unanswered-message detection settings and results
• Help chat inquiries
• Group settings and access permissions
Automatically collected information
• IP address, browser information, and operating system information
• Cookie information and device identifiers
• Service usage history and access logs
• AI feature usage (credit consumption history, usage by AI model, etc.)
Information you provide directly
• Name, email address, and telephone number
• Company name, department, and job title
• Authentication information (email address, password, etc.)
• Credit card information (securely processed through Stripe)
• Inquiry details
Information collected from connected platforms
• Account information from messaging platforms such as LINE, Discord, Slack, and Chatwork
• Channel information (channel name, ID, and member information)
• Message content (for AI analysis and RAG analysis)
• User profile information (display name, avatar image, etc.)
• Media files (images, video, audio, etc.)
Information collected through use of the Service
• Extension purchase history and usage
• API key information and connection logs for MCP integration
• RAG analysis (conversation analysis) session history and questions
• Unanswered-message detection settings and results
• Help chat inquiries
• Group settings and access permissions
Automatically collected information
• IP address, browser information, and operating system information
• Cookie information and device identifiers
• Service usage history and access logs
• AI feature usage (credit consumption history, usage by AI model, etc.)
4. Purposes of using personal information
We use the personal information we collect for the following purposes:
Service provision and improvement
(1) Providing, operating, and maintaining the Service
(2) Verifying and authenticating your identity
(3) AI-powered message analysis, automatic responses, and report generation
(4) Providing AI answers based on past conversations through RAG analysis (conversation analysis)
(5) Automatically detecting and notifying you of unanswered messages
(6) Providing dashboards, reports, and statistical information
(7) Providing extensions
(8) Exchanging data with external services through MCP integration
(9) Improving service features and developing new features
(10) Providing customer support, technical support, and help chat
Contract and billing management
(11) Billing service fees and processing payments
(12) Managing credits (AI usage rights) and providing credit packs
(13) Managing usage limits and overage notifications
(14) Processing extension purchases and cancellations
Communications
(15) Important service notices (maintenance, specification changes, etc.)
(16) Information about new features, campaigns, and other offers (with your consent)
(17) Conducting questionnaires and satisfaction surveys
Security and compliance
(18) Preventing and detecting misuse
(19) Responding to violations of the Terms of Service
(20) Complying with legal requirements
Service provision and improvement
(1) Providing, operating, and maintaining the Service
(2) Verifying and authenticating your identity
(3) AI-powered message analysis, automatic responses, and report generation
(4) Providing AI answers based on past conversations through RAG analysis (conversation analysis)
(5) Automatically detecting and notifying you of unanswered messages
(6) Providing dashboards, reports, and statistical information
(7) Providing extensions
(8) Exchanging data with external services through MCP integration
(9) Improving service features and developing new features
(10) Providing customer support, technical support, and help chat
Contract and billing management
(11) Billing service fees and processing payments
(12) Managing credits (AI usage rights) and providing credit packs
(13) Managing usage limits and overage notifications
(14) Processing extension purchases and cancellations
Communications
(15) Important service notices (maintenance, specification changes, etc.)
(16) Information about new features, campaigns, and other offers (with your consent)
(17) Conducting questionnaires and satisfaction surveys
Security and compliance
(18) Preventing and detecting misuse
(19) Responding to violations of the Terms of Service
(20) Complying with legal requirements
5. AI data processing
The Service uses Google Gemini, a generative AI provided by Google LLC, to analyze messages:
Types of AI analysis
• Automatic responses: AI-generated message replies on connected platforms
• Message analysis: labeling, summarization, sentiment analysis, and trend analysis
• Report generation: automatic daily, weekly, and monthly reports
• RAG analysis: AI answers to questions based on past conversation history
• Unanswered-message detection: automatic detection and notification of messages requiring a response
• Image generation: visual reports such as infographics
Data protection
• Personally identifiable information is excluded or anonymized as far as possible before data is sent to AI
• Your data is not used to train AI models
• AI analysis results are retained for the period specified by your plan
• AI usage is managed as credits and calculated based on the model used and number of tokens
Types of AI analysis
• Automatic responses: AI-generated message replies on connected platforms
• Message analysis: labeling, summarization, sentiment analysis, and trend analysis
• Report generation: automatic daily, weekly, and monthly reports
• RAG analysis: AI answers to questions based on past conversation history
• Unanswered-message detection: automatic detection and notification of messages requiring a response
• Image generation: visual reports such as infographics
Data protection
• Personally identifiable information is excluded or anonymized as far as possible before data is sent to AI
• Your data is not used to train AI models
• AI analysis results are retained for the period specified by your plan
• AI usage is managed as credits and calculated based on the model used and number of tokens
6. Provision of personal information to third parties
We do not provide personal information to third parties without your consent, except in the following cases:
(1) When required by law
(2) When necessary to protect a person’s life, body, or property and obtaining your consent is difficult
(3) When particularly necessary to improve public health or promote the healthy development of children
(4) When cooperation is necessary for a national or local government body, or a party entrusted by such a body, to perform duties prescribed by law
Integration with external services
The Service integrates with the following external services:
• Better Auth (authentication management)
• Stripe (payment processing and subscription management)
• Google Gemini (AI analysis, automatic responses, report generation, and image generation)
• Cloudflare R2 (file storage)
• Supabase (database)
• Resend (email delivery, report delivery, and notifications)
Only the minimum information necessary to provide each service is shared with these services, and it is processed in accordance with their respective privacy policies.
(1) When required by law
(2) When necessary to protect a person’s life, body, or property and obtaining your consent is difficult
(3) When particularly necessary to improve public health or promote the healthy development of children
(4) When cooperation is necessary for a national or local government body, or a party entrusted by such a body, to perform duties prescribed by law
Integration with external services
The Service integrates with the following external services:
• Better Auth (authentication management)
• Stripe (payment processing and subscription management)
• Google Gemini (AI analysis, automatic responses, report generation, and image generation)
• Cloudflare R2 (file storage)
• Supabase (database)
• Resend (email delivery, report delivery, and notifications)
Only the minimum information necessary to provide each service is shared with these services, and it is processed in accordance with their respective privacy policies.
7. Data retention and deletion
Data deletion
• You can delete specific data at any time from the dashboard
• When an account is deleted, all data is permanently deleted after a 30-day grace period
• Data that must be retained by law is kept for the statutory retention period
• You can delete specific data at any time from the dashboard
• When an account is deleted, all data is permanently deleted after a 30-day grace period
• Data that must be retained by law is kept for the statutory retention period
8. Security management of personal information
We take the following measures to prevent leakage, loss, or damage to personal information and otherwise manage its security:
Technical measures
• SSL/TLS encrypted communications
• Firewalls and intrusion detection systems
• Regular security updates
• Application of the principle of least privilege to access permissions
• Regular data backups
Organizational measures
• Establishment and implementation of an information security policy
• Regular employee security training
• Non-disclosure agreements
• An incident response structure
Technical measures
• SSL/TLS encrypted communications
• Firewalls and intrusion detection systems
• Regular security updates
• Application of the principle of least privilege to access permissions
• Regular data backups
Organizational measures
• Establishment and implementation of an information security policy
• Regular employee security training
• Non-disclosure agreements
• An incident response structure
9. Use of cookies
Our services use cookies and similar technologies to improve convenience and analyze usage:
Essential cookies
• Maintaining authentication status
• Providing security features
Functional cookies
• Saving language and display settings
• Remembering user preferences
Analytics cookies
• Usage analysis through Google Analytics
• Collecting statistical information to improve the Service
You can refuse cookies through your browser settings, but doing so may make some service features unavailable.
Essential cookies
• Maintaining authentication status
• Providing security features
Functional cookies
• Saving language and display settings
• Remembering user preferences
Analytics cookies
• Usage analysis through Google Analytics
• Collecting statistical information to improve the Service
You can refuse cookies through your browser settings, but doing so may make some service features unavailable.
10. Children’s personal information
The Service is not intended for persons under 16 years of age. Persons under 16 must obtain parental or guardian consent before using the Service. If we discover that we have knowingly collected personal information from a person under 16, we will promptly delete that information.
11. Disclosure, correction, and deletion of personal information
Under the Act on the Protection of Personal Information, you may make the following requests regarding your personal information held by us:
(1) Disclosure of personal information
(2) Correction, addition, or deletion of personal information
(3) Suspension of use or erasure of personal information
(4) Cessation of provision of personal information to third parties
To make these requests, use the account settings in the dashboard or contact the inquiry desk at the end of this Policy. A fee of JPY 1,000 per request may apply to disclosure of personal information.
(1) Disclosure of personal information
(2) Correction, addition, or deletion of personal information
(3) Suspension of use or erasure of personal information
(4) Cessation of provision of personal information to third parties
To make these requests, use the account settings in the dashboard or contact the inquiry desk at the end of this Policy. A fee of JPY 1,000 per request may apply to disclosure of personal information.
12. International data transfers
Some external services used by the Service, such as Google Gemini and Cloudflare, may process data outside Japan. In such cases, we take appropriate safeguards and verify that your personal information is appropriately protected.
13. Changes to this Policy
We may revise this Policy in response to changes in laws, service content, or other circumstances. We will announce material changes through the Service and publish the revised Privacy Policy on our website. Continued use of the Service after a revision constitutes acceptance of the revised Privacy Policy.
14. Contact
For inquiries about this Policy, please contact:
INFLU, Inc.
Personal Information Protection Manager
Address: Room 901, 9F, Hayashi Yotsubashi Building, 1-8-3 Shinmachi, Nishi-ku, Osaka, 550-0013, Japan
Telephone: 06-7222-2971
Email: privacy@drm-agent.ai
Hours: Weekdays 10:00–18:00 (excluding weekends, public holidays, and the year-end/New Year holiday period)
INFLU, Inc.
Personal Information Protection Manager
Address: Room 901, 9F, Hayashi Yotsubashi Building, 1-8-3 Shinmachi, Nishi-ku, Osaka, 550-0013, Japan
Telephone: 06-7222-2971
Email: privacy@drm-agent.ai
Hours: Weekdays 10:00–18:00 (excluding weekends, public holidays, and the year-end/New Year holiday period)